At Common Goods, we're committed to making your shopping experience as smooth as possible. Please review our shipping and return policies below before placing your order.
Shipping
Processing Time
Orders are typically processed within 3–5 business days. Processing times may be slightly longer during holidays, promotional periods, or due to high order volumes.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Time
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United States (Domestic): Free standard shipping on all orders.
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Estimated Delivery: 6–9 business days after your order has been processed.
We also ship internationally. Delivery times may vary depending on your destination and local customs processing.
Please note that shipping time estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs inspections, or other circumstances beyond our control.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at support@commonogoods.com.
While we will do our best to accommodate your request, changes or cancellations are not guaranteed once an order has entered processing. Requests made within 12–24 hours of placing an order have the best chance of being accommodated.
Tracking
All orders include tracking information. Once your order ships, you'll receive a tracking number via email so you can monitor your shipment's progress.
International Orders
International customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country's customs authorities. These charges are not included in the purchase price or shipping cost.
Returns & Exchanges
We offer a 60-day return window from the date your order is delivered.
To be eligible for a return or exchange, items must:
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Be unused and unopened.
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Be in their original packaging.
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Include all original accessories, manuals, and packaging materials (if applicable).
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Be in resalable condition.
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Personal care products.
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Gift cards.
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Used, opened, or damaged items (unless received defective).
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or defective.
Please do not send items back without contacting us first. As we work with multiple fulfillment partners, we will provide the appropriate return instructions after reviewing your request.
To begin a return or exchange, please contact us at support@commonogoods.com.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at support@commonogoods.com.
To help us resolve your claim quickly, please include:
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Your order number.
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A description of the issue.
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Clear photos or videos showing the damage or defect.
Claims submitted after 7 days may not be eligible for replacement or resolution.
Lost, Delayed & Delivered Packages
If your tracking shows that your package has been delivered but you have not received it, we recommend:
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Checking with household members or neighbors.
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Looking around your delivery location.
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Contacting the shipping carrier directly.
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Opening a claim with the carrier if necessary.
Unfortunately, we cannot be responsible for packages that have been marked as delivered but are lost, stolen, or misdelivered after delivery confirmation.
If a shipment appears to be lost while in transit, we will investigate the situation with the carrier. Because each case is different, we cannot guarantee a replacement or refund until the investigation has been completed.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, refunds will be issued to your original payment method or, where applicable, as store credit.
Please allow approximately 10–15 business days after your returned item has been received for the inspection and refund process. Depending on your financial institution, it may take additional time for the refund to appear in your account.
Contact Us
If you have any questions regarding shipping, returns, or your order, please contact our customer support team:
Email: support@commonogoods.com