Refund policy

Returns & Exchanges

We offer a 60-day return window from the date your order is delivered.

To be eligible for a return or exchange, items must:

  • Be unused and unopened.

  • Be in their original packaging.

  • Include all original accessories, manuals, and packaging materials (if applicable).

  • Be in resalable condition.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personal care products.

  • Gift cards.

  • Used, opened, or damaged items (unless received defective).

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or defective.

Please do not send items back without contacting us first. As we work with multiple fulfillment partners, we will provide the appropriate return instructions after reviewing your request.

To begin a return or exchange, please contact us at support@commonogoods.com.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at support@commonogoods.com.

To help us resolve your claim quickly, please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the damage or defect.

Claims submitted after 7 days may not be eligible for replacement or resolution.

Lost, Delayed & Delivered Packages

If your tracking shows that your package has been delivered but you have not received it, we recommend:

  • Checking with household members or neighbors.

  • Looking around your delivery location.

  • Contacting the shipping carrier directly.

  • Opening a claim with the carrier if necessary.

Unfortunately, we cannot be responsible for packages that have been marked as delivered but are lost, stolen, or misdelivered after delivery confirmation.

If a shipment appears to be lost while in transit, we will investigate the situation with the carrier. Because each case is different, we cannot guarantee a replacement or refund until the investigation has been completed.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, refunds will be issued to your original payment method or, where applicable, as store credit.

Please allow approximately 10–15 business days after your returned item has been received for the inspection and refund process. Depending on your financial institution, it may take additional time for the refund to appear in your account.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact our customer support team:

Email: support@commonogoods.com